The assessment exercise completed a top-down and bottom-up review of end-to-end planning processes for the client, with a particular focus examining how customer order fulfilment performance could be improved. The conclusions and recommendations were based on information collated from over 120 interviews with supply chain, manufacturing and IT staff across 3 regions. The outputs were threefold:
- A top-down assessment of supply chain planning practice maturity in comparison to the level of maturity required to operate the supply chain to meet stated business objectives.
- A bottom-up assessment of the root causes of the customer fulfilment performance and recommended interventions to address root causes.
- A draft roadmap based on 24 defined packages of work.